Every answer cites its source
Document name and page for manuals, ticket number for past cases. The original page can be opened next to the answer, so nobody has to trust the agent blindly.
Artificial intelligence. Real impact.
Your AI Agent.
A smarter way to work.
An agent that has read every manual, every procedure and every solved ticket in your company — and answers your people in seconds, with the source attached. On your servers. Your knowledge never leaves.
- PDF · DOCX · XLSX · CSV · TXT
- Reads scanned PDFs (OCR)
- Answers in the user's language
- On-premise, no external AI service
- Understand
- Analyze
- Solve
- Automate
- Support
- Grow
Neural Vision
in Technology
Knowledge at your fingertips
Instant answers from your own company knowledge.
Support your employees
More productivity, fewer repetitive questions.
Power your business
AI-driven support and intelligent workflows.
Real results
Higher efficiency, better decisions, lower costs.
Your company already knows the answer. It's in a manual nobody has time to read, or in a ticket somebody solved two years ago. The Visneura AI Agent finds it in seconds — and proves it.
Before you choose an AI agent
The six questions every buyer asks. Our answers.
Companies evaluating AI assistants keep coming back to the same concerns: data control, trustworthy answers, access rights, integration, lock-in and proof. Here is where Visneura stands on each.
- Where does our data go?
Nowhere. Documents, index and language model run on your own server or in a dedicated instance in Germany. No external AI service is called, and your data is never used to train anything.
- Can we trust the answers?
Every answer cites the document and page or the ticket it came from, and the original page opens beside it. When the knowledge base has no answer, the agent says so and escalates instead of guessing.
- Who is allowed to see what?
Roles for administrators, approvers, agents and guests; documents classified public, internal or confidential; uploads that wait for approval before the agent may use them.
- Does it fit the systems we already have?
Ticket and knowledge sync with Freshdesk, Jira and Microsoft Dynamics 365; documents as PDF (including scans), Word, Excel, CSV and text. Other systems on request.
- Are we locked in?
No. The agent runs open-weight language models that can be exchanged, and your knowledge stays in ordinary files on your own disk. You can leave with everything you brought.
- Can we prove it works before we pay?
Yes. Ratings from users, evaluation runs against your own questions and downloadable logs for audits. And a private session on your documents before any contract.
- GDPR-compliant processing
- On-premise or hosted in Germany
- No training on your data
- Deleted on request
- Open-weight models, no lock-in
See it answer
Ask like you would ask a colleague. Get the procedure, and the source.
Three illustrative conversations from everyday business: a customer problem, an internal question, and a case the documents do not cover. The companies and documents are invented; the behaviour is real: clear steps, cited sources, and an honest "I don't know" with an escalation when the knowledge base is silent.
Visneura AI AgentOnline
Illustrative example
Ask about your machines, procedures, tickets…
What the agent does
Answers you can check, from knowledge you control.
Most company knowledge sits in manuals nobody has time to read and in tickets somebody solved two years ago. The agent makes both usable in seconds, and shows where each answer came from.
Learns from resolved tickets
Synchronises with your helpdesk and issue tracker. A problem solved once becomes an answer for everyone who meets it next.
Reads what others skip
Scanned PDFs are recognised by OCR, tables in Word and Excel files are extracted, and large manuals of several hundred pages are indexed in the background.
Says so when it doesn't know
If the knowledge base has no answer, the agent does not invent one. It offers to escalate and opens a ticket for your engineers with the full conversation attached.
You decide what it may learn
Uploads can require approval before they are indexed. Documents are classified public, internal or confidential, and roles separate administrators, approvers, agents and guests.
Quality you can measure
Users rate answers, administrators run evaluation sets against the knowledge base, and a monitoring view shows usage, indexing status and system health.
How it works
From a folder of documents to a working agent.
Add your knowledge
Upload manuals, procedures and spreadsheets, and connect the ticket systems you already use.
It is indexed locally
Text is extracted, split into passages and stored in a search index on your own server. Nothing is sent to an outside AI provider.
Your people ask
In plain language, in a browser, in their own language. The agent finds the relevant passages, ranks them and writes an answer with sources.
It gets better
Ratings and newly resolved tickets flow back in. Administrators see which questions went unanswered and which documents are missing.
Private proof-of-value session
See it work on your documents, not ours.
A generic demo proves nothing about your business. Send us a handful of your own manuals, procedures or support tickets and we set up a private agent that knows only your data. Then ask it the questions your team asks every day.
Request your session
Tell us about your company and what you want the agent to help with. We reply within one business day.
Share a sample
Five to ten documents of your choice are enough. We load them into a fresh, empty instance created for you alone.
Test it live
A 45-minute guided session with your own agent. If you want to go further, your colleagues get private access for up to seven days.
Deployment & security
Your knowledge never has to leave the building.
The language model, the search index and the database all run inside one installation. There is no dependency on an external AI service, which makes the agent suitable for confidential engineering and customer data.
On your own server
Installed on a Linux server in your network or data centre. Works without an internet connection.
- Open-weight language model running on your hardware
- One server with an NVIDIA GPU is enough to start
- Updates installed by your administrator, with one-click rollback
Private hosted instance
We operate a dedicated instance for you in a German data centre. Same software, nothing shared with other customers.
- No hardware to buy or maintain
- Single-tenant: one instance per customer
- Move on-premise later without losing your knowledge base
Roles and approval
Administrator, approver, agent and guest roles. Sensitive uploads wait for approval before the agent may use them.
Your brand
Give the agent your own name, logo and colour theme. Your customers talk to your company, not to ours.
Backups and logs
The knowledge base is stored separately from the application and backed up before every update. Logs can be downloaded for audits.
Where it helps
Built for companies whose products need explaining.
Customer & distributor support
First-level answers around the clock, in the customer's language, consistent with your documentation.
How do I recalibrate the sensor after replacing the camera module?
Field service
Technicians get the procedure and the history of similar cases on site, instead of calling the office.
Has anyone seen error E-217 after a belt change?
Production & maintenance
Work instructions, torque values, maintenance intervals and safety procedures without searching the shared drive.
What is the lubrication interval for line 3?
Onboarding & internal knowledge
New colleagues ask the agent before they ask the one expert everybody else is already asking.
Which form do I need for a customer return?
Connects with
FreshdeskJiraMicrosoft Dynamics 365Your system — ask us
About Visneura Technology
Neural vision in technology.
Visneura Technology develops AI-powered software and supplies industrial technology. We build for people who have a machine to fix or a customer waiting, and we judge our work by whether it helps them on an ordinary Tuesday.
Our conviction is simple: AI should strengthen the people who carry the knowledge of a company, and the company should stay in full control of that knowledge.
PeopleAIIndustry
Request a session
Let your own documents do the convincing.
Fill in the form and we will contact you personally to arrange your private proof-of-value session.
- We reply within one business day.
- We agree on a date and the sample documents.
- You test your private agent, and everything is deleted afterwards.
FAQ
Questions we hear first.
Does our data go to an external AI provider?
No. In an on-premise installation the language model runs on your own server and the agent works without an internet connection. For the private test session we use a dedicated instance in Frankfurt that is deleted afterwards.
What do we need to prepare for the test session?
Five to ten representative documents, for example two manuals, a few procedures and an export of resolved tickets, plus a list of questions your team really gets. Please do not send personal data or anything you are not allowed to share.
Which languages does the agent speak?
It answers in the language of the question. Documents and questions do not have to be in the same language, although answers are most precise when they are.
What hardware is needed on-premise?
A single Linux server with an NVIDIA GPU and Docker is sufficient for a department. We size the machine with you after the test session, based on document volume and number of users.
How is it licensed?
Per installation, in editions that differ by number of users and integrations. You receive a written offer after your session, once we both know what you need.